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Change4With most Transformation initiatives people gradually revert back to their old habits of doing things.  Sustainable Change Management necessitates 4 key processes:

  • Chartering—defining the scope, rationale, and team for the change initiative.
  • Learning—testing and refining ideas before a full-blown execution of the initiative.
  • Mobilizing—using symbols and metaphors to engage people and gain their buy-in for the change program.
  • Realigning—redefining the roles and responsibilities and managing performance of the initiative and the people driving it.

These processes are critical to enable an Organizational Culture which encourages execution of lasting change.

In addition to these key processes, for the change to entrench into the organizational fabric, Leadership needs to put in place the environment necessary for the people to embrace and own the new processes, systems, and desired behaviors.

The 4 critical processes aid in creating the enabling conditions necessary for institutionalizing change in the organization.  These enabling conditions for sustainable Change take place in 3 settings:

  1. Structural Context
  2. Procedural Context
  3. Emotional Context

The environment for sustainable change must be put in place way before the actual execution of the Transformation initiative.  These enabling conditions encompass making changes to the organization’s structure, procedures, and sentiments / behaviors.

Let’s dive deeper into the 3 conditions critical to enable sustainable change in the institution.

Structural Context

The first element of the enabling environment requires the change leadership to work on reshaping the organizational structure.  The 4 key processes have a direct bearing on the organization’s structure.  Their effect pervades over:

  • The organization’s hierarchy and reporting lines.
  • Compensations, benefits, and rewards systems.
  • Monitoring and control systems.

The Structural Context significantly affects the way employees’ work and expend their time and their interest in certain types of projects.

The structural context is altered during the Realigning process of Transformation in the way new personnel practices are employed.  The Learning process informs the redefinition of linkage between the leadership and field staff.  The Mobilizing process informs the changes to be made in the roles and responsibilities of the management and front-line people—through storytelling and metaphors.  Whereas, the Chartering process helps instill a reformed, team-building culture in the organization.  Together, these changes in the structural context cascade down across the organization.

Procedural Context

The Procedural context pertains to a feeling of objectivity and authenticity of new processes and systems.  The Procedural environment involves the perception of people that their views are taken seriously and acted upon while designing and implementing a new initiative.

Procedural authenticity is critical in gaining commitment from the employees on initiatives that were not validated by them earlier.   It involves belief of the people that the change initiative integrates well with the philosophies of the organization and the way business should be done.  It makes the people feel heard, ensures trustworthiness of the change leadership through positive track records and effective decision making abilities, and alignment of the change initiative with the core values of the organization.

Interested in learning more about the other enabling conditions mandatory for institutionalizing change?  You can download an editable PowerPoint on Conditions for Sustainable Change here on the Flevy documents marketplace.

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In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their PAME pic2business by 10 or 100 times. Tools and methods must be scaled up to ensure applicability to the widest possible audience globally.

The Consulting Workshop Series provides a good understanding of the 10 Methods of conducting Workshops that are custom designed to fit specific workshop objectives. Different methods are developed for the purpose of providing organizations the most appropriate tool necessary to support organizations to achieve their strategic goals and targets.

If it is the management’s goal to provide stakeholders an opportunity to stop and reflect on the past in order to make decisions about the future, then PAME is the perfect method to undertake.

Differentiating PAME from the Rest

The acronym PAME stands for Participatory Assessment, Monitoring, and Evaluation. It is a Consulting Workshop Method that is focused on evaluation and learning. It is an opportunity for the stakeholders of a project to stop and reflect on the past in order to make decisions about the future.

PAME as an approach can be used in various ways and in various points throughout the project. PAME is a helpful tool in avoiding pending or potential crisis and can help people determine the cause of a problem and ways to remedy it.

In the final analysis, it is most effective in shedding an understanding of why certain projects are not working well.

The 4-Phase Approach of PAME

PAME is best conducted using a 4-phase approach.

  1. Planning Phase. The primary objective of the Planning Phase is to help participants understand what they are evaluating, why, and how they going to do it. The preparatory phase ensures that time is well spent on preparation and planning a Participatory Evaluation. Hence, this is the most extensive of the 4 phases as it establishes the basic framework of the evaluation.
  1. Data Collection. The second phase, Data Collection ensures that data necessary for analysis is gathered. This phase is most critical as delegated individuals must have a good understanding of what data is needed to ensure the correctness of data collected. This will also affect the analysis of data if the wrong data is gathered.
  1. Data Analysis. Data Analysis is the evaluation of data using analytical and statistical tools. At this stage, the Evaluation Team must be able to decide the best way to present results, the resources, and time available.
  1. Presentation and Action Plan. The 4th phase of PAME, this phase focuses on presenting initial results and developing a future action plan. It is in this final phase wherein the correctness of phase 2 and phase 3 is most emphasized. The success of the final phase is dependent on the quality of data collected and the analysis conducted.

The Iterative Learning Advantage of PAME: Why PAME?

In the final phase, the initial results are presented to a larger group. The larger group has an opportunity to contribute to further analysis. Implications of the results shall be discussed in terms of conclusions that can be drawn, the learnings that can be derived from the results, and most importantly, the different options available to address the emerging issues.

The insights can inspire groups to reconsider initial objectives. This forms part of the iterative learning process of PAME. When this process of discussion, evaluation, and analysis is done, the organization can expect to come up with a future action plan that is well crafted and thought about. With PAME, expect your future action plan to be most strategic and focused on addressing issues in the most effective and robust way.

Interested in gaining more understanding of the PAME workshop technique? You can learn more and download an editable PowerPoint about Consulting Workshop Series: PAME here on the Flevy documents marketplace.

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