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Never before has Crisis Management been considered important.  With businesses being exposed to a disruptive environment, the emphasis onCrisis Management Pic2 Crisis Management has never been more profound.

“The secret of Crisis Management is not good vs. bad, it’s preventing the bad from getting worse.”- Andy Gilman of Comm Core Consulting Group

An organization is considered to be undergoing a crisis when there is a sudden and unexpected event leading to major unrest amongst the individuals at the workplace.  It is an emergency situation that disturbs the employees as well as leads to the instability of the organization.  When this occurs, organizations are expected to have critical documentation and process, e.g. Crisis Management Plan, Disaster Recovery Plan, Business Continuity Plan, etc., in place.

Crisis Management is the art of dealing with these sudden and unexpected events which disturb the employees and organization. Yet, often companies are like the metaphorical frog that doesn’t notice the water it is in is warming up until it is too late.  There are managers who either do not realize that they are in a crisis or their crisis situation is worsening.  The early signs of distress are often missed.  While they are not bad managers, these are managers that are under a set of paradigms that no longer apply and just let the power of inertia carry them along.

As a result, organizations in crisis find themselves faced with a potential cost that is greatly significant.  This can lead to longer recovery time, a direct impact on downtime, and lost revenue.

First Things First: Taking a Good Handle of Crisis Management

Crisis Management is the application of strategies to enable organizations to deal with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. It is a situation-based management system with clear roles, responsibilities, and processes. In Crisis Management, it requires a crisis mindset. A crisis mindset is the ability to think of the worst-case scenario while simultaneously suggesting numerous solutions.

Being well prepared for a crisis is the epitome of Crisis Management. It ensures a rapid and adequate response to a crisis and maintaining clear lines of reporting and communication in the event of crisis.

Yet, often the organization and communication involved in responding to a crisis in a timely fashion provide the most challenge to business. Responding to crisis in the most effective way can be done by taking the 10 First Steps.

The 10 First Steps to Crisis Management

The 10 strategic First Steps are the organization’s guide when in crisis and there is a strong call toward initiating organizational change.

The first 4 steps focus on Culture and Leadership.

  1. Establish a Wide Perception of Distress
  2. Establish a Crisis Mindset
  3. Activate the Board as a Crisis Detector
  4. Change Top-Team Members

The first 4 steps will widen one’s understanding of distress and move people to actions at the time of crisis. It is at this stage that the Board will be empowered to see the forest for the trees and can enable organizations to focus on tough movers that can successfully make organizational changes.

The 5th step focuses on Change Management.

  1. Communicate a Great Changed Story

Communicating a Great Changed Story can create positive motivation to spur action towards change. When Change Management starts evolving, the organization is now ready to advance towards Business Transformation.

The 6th to 9th steps focus on Business Transformation.

  1. Integrate Trigger Points
  2. Have a Strong Cash Position
  3. Focus on Quick Wins
  4. Make Target-focused Incentive Plans

Business Transformation starts when trigger points are integrated and a strong cash position is maintained. Management can focus on quick wins to create a trajectory effect to spur actions and develop target-focused Incentive Plans to achieve a successful turnaround.

The 10th and final step is sustaining the gains through effective Talent Strategy.

  1. Retain your Talent

The final step is Retaining your Talent. It is recognizing those that can make a difference and finding the next level of talent that can create and sustain change.

Organizations can build its Crisis Management capability following the 10 first steps.  Crisis Management is not anymore a matter of choice; it has become a necessity.

Interested in gaining more understanding of the first 10 steps to surviving a crisis?  You can learn more and download an editable PowerPoint about Crisis Management: 10 First Steps here on the Flevy documents marketplace.

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In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their Scenarios3business by 10 or 100 times. Tools and methods must be scaled up to ensure applicability to the widest possible audience globally.

The Consulting Workshop Series provides a good understanding of the 10 Methods of conducting Workshops that are custom designed to fit specific workshop objectives. Different methods are developed for the purpose of providing organizations the most appropriate tool necessary to support organizations to achieve their strategic goals and targets.

If management is faced with a situation where the past or present is unlikely to be a guide for the future, Scenario Planning is the best method to use.

Understanding Scenarios as an Effective Tool to Planning

Scenarios are vision-building. It is an effective tool when the degree of uncertainty about the future is high.

What are Scenarios?

Scenarios are narrative descriptions of potential futures that focus our attention on relationships between events and decision points. Its primary objective is planning and preparing for an uncertain future.

Scenarios can be effective in improving long-term decision-making. It motivates change and generates alternative trajectories for future developments. You can use Scenarios to improve preparedness for emergencies and contingencies. Most importantly, Scenarios can be used to guide key choices and generate a vision that can facilitate action.

The Steps to Building a Well-informed Scenario

Building a well-informed Scenario takes 3 strategic stages.

  1. Pre-workshop Phase. The Pre-Workshop Phase is the starting point for establishing the framework of the Scenario-building Workshop. It establishes the opinions and intelligence needed for the workshop. It is also in this phase that the Scenario Team is organized to make sure that the preparations needed for the workshop proper are done in a most effective manner. This is most important as Scenario Teams are the decision makers, the experts, and the creative thinkers necessary in the development of the Scenarios.
  1.  Scenario-building Workshop Phase. Broken down into 2 sub-phases, the Scenario-building Workshop Phase is essential in establishing the scenario logic. It is in this phase wherein key factors in the environment are identified and the approach to fleshing out the Scenarios are established. Essentially, the Scenario-building Workshop Phase builds up the fundamental core elements that will support Scenarios as a useful learning tool.
  1. Post-Workshop Phase. The Post-workshop Phase is the concluding phase where scenarios and analysis are presented to the relevant public to generate insights. At this stage, it most critical that Scenarios are effectively converted into actual plans.

The Challenge: Converting Scenarios to Plans

At the end of the day, it is most important that Scenarios are converted into plans. Scenarios become plans after going through 4 strategic steps – Strategic Analysis, Scenario Creation, Strategy Finding, and Strategy Formulation. These steps shall be thoroughly discussed in the editable PowerPoint.

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Most companies have ethics and compliance policies that get reviewed and signed annually by all employees. A company policy states that Ethical Organization pic2“Employees are charged with conducting their business affairs in accordance with the highest ethical standards.” “Morals, as well as legal obligations, will be fulfilled in a manner which will reflect pride on the Company’s name.” These all come from a company’s policy. Yet, to sustain a truly ethical organization, it takes more than a compliance policy or Values Statement.

“Corporate ethical failures have become painfully common, and they are not cheap.”

Billions of dollars have been paid in fines by companies charged with ethical breaches. Despite good intentions, organizations set themselves up for ethical catastrophes. In this age of corporate mistrust, creating an ethical workplace takes more than compliance programs.

Unraveling the Ethical Organization Paradox

According to the National Business Ethics Survey, leaders make concerted efforts to pay holistic attention to their organization’s systems. Yet, despite progress, a number has failed.

  • 41% of workers reported seeing ethical misconduct in the previous 12 months
  • 10% felt organizational pressure to compromise ethical standards
  • $185 M in fines imposed on Wells Fargo as 5300 employees opened up more than a million fraudulent account.

Despite good intentions, organizations set themselves up for ethical catastrophes. The paradox is, without realizing it, organizations tend to create an environment in which people feel forced to make choices they could never have imagined.

Preventing ethical catastrophes can be done. Organizations just need to create that environment where people are encouraged to make ethical choices. There are 5 critical ways organizations can boost ethical decision making.

Boosting Ethical Decision Making in 5 Effective Ways

Boosting ethical decision making is important. This can be achieved when done using the most effective ways.

  1. Foster a Speak Up Culture. This is best applied when the courage needed to raise ethical concerns are inhibited.  The corporate culture will dictate how people within the organization behave.
  1. Create Realistic Performance Targets. The second way of boosting ethical decision focus on ensuring that people do not make compromising choices to reach targets.
  1. Ensure Goals Are Fair and Non-conflicting. The culture of fairness in the organization is the main focus here. This is best applied when there are conflicting goals in pursuit of growth.
  1. Infuse Ethics into Regular Activities. This approach is the most challenging but life-changing. Often, leaders talk about business ethics only when there is a scandal or as part of the organization’s compliance program. Infusing ethics into regular activities ensure that ethics becomes an everyday part of the organization and its DNA. It becomes embedded in the way people relate with each other, work with each other, and even in the application of its processes and systems. Here, ethics become your organization’s everyday life.
  1. Set a Positive Example. Leaders play a vital role in setting higher standards when it comes to ethics. Essentially, they must be able to put themselves in the shoes of those they lead to see what unintended meaning they are sending. This can be seen in how they react to stressful situations or event confront poor performance. Leaders need to become extra vigilant as others may interpret their actions or behavior otherwise.

Organizations don’t want to find themselves in a front-page scandal. Hence, they must scrutinize their actions to far greater degrees than they may have realized. The 5 Ways of Boosting Ethical Decision Making can just be the organization’s steppingstone towards transforming into an Ethical Organization and sustaining it.

Interested in gaining more understanding of how Ethical Organizations improve Ethical Decision Making? You can learn more and download an editable PowerPoint about Ethical Organization: Improving Ethical Decision Making here on the Flevy documents marketplace.

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In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their Planning Cell pic2business by 10 or 100 times.  Tools and methods must be scaled up to ensure applicability to the widest possible audience globally.

The Consulting Workshop Series provides a good understanding of the 10 Methods of conducting Workshops that are custom designed to fit specific workshop objectives.  Different methods are developed for the purpose of providing organizations the most appropriate tool necessary to support organizations to achieve their strategic goals and targets.

If management is faced with a situation in which an urgent problem has to be resolved in a short period of time and when different options pose different benefits and risks, then the Planning Cell is the perfect method to undertake.

When Planning Cell is Most Effective

The primary strength of the Planning Cell Approach is it allows participants to better learn about and choose between multiple options regarding an urgent and important issue.  Having too many options can be confusing. Hence, we need to have a tool that can make things easier but effective in studying these options.

The Planning Cell works best in a situation wherein an urgent problem has to be resolved in a short period of time. Yet, with that short period of time, there are just too many different options with each option posing different benefits and risks. This can be confusing.

Since the majority of the participants are selected by a random process, Planning Cell can be used to address even highly controversial issues.

How Planning Cells can be Effectively Conducted

The conduct of the Planning Cell must be done in a systematic manner following a 3-phase approach.

  1. Preparation Phase. This is the critical first step to organizing the Planning Cell and designing its program. It sets the basic groundwork for the conduct of the Planning Cell such as the design program and logistics.  It ensures that the required personnel, advisors, experts, and advocates are recruited and the most important element of the activity is done: the development of the program design.
  1. Conducting the Planning Cells. The second phase is the main core of the event. This is where participants get to learn about and choose between multiple options regarding an urgent and important issue.  The schedule of the Planning Cells is often organized into multiple work units with each work unit comprising 3 major components or phases.
  1. Final Report Production and Dissemination. The final phase, this is the concluding part of the Planning Cell where results are summarized. The primary objective of the final phase is to ensure proper recording, documentation, and dissemination of the results of the Planning Cell. The final phase makes sure that the entire process is transparent and comprehensible.

The PLUS Factors of a Planning Cell

The Planning Cell as a participatory method has its advantages.  First, due to the random selection of the participants, the acceptance of the results increases. Second, the results of the Planning Cell are completely open. Advisors can develop their own solutions and recommendations based on their experience in the Planning Cell process.

Most of all, the recommendations of the advisors can promote action in, and protect the interest of the general body.  Planning Cell is a great opportunity to learn about the interest of others and make a more intelligent and informed decision out of multiple options.

Interested in gaining more understanding of the Planning Cell workshop technique? You can learn more and download an editable PowerPoint about the Consulting Workshop Series: Planning Cell here on the Flevy documents marketplace.

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In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their PAME pic2business by 10 or 100 times. Tools and methods must be scaled up to ensure applicability to the widest possible audience globally.

The Consulting Workshop Series provides a good understanding of the 10 Methods of conducting Workshops that are custom designed to fit specific workshop objectives. Different methods are developed for the purpose of providing organizations the most appropriate tool necessary to support organizations to achieve their strategic goals and targets.

If it is the management’s goal to provide stakeholders an opportunity to stop and reflect on the past in order to make decisions about the future, then PAME is the perfect method to undertake.

Differentiating PAME from the Rest

The acronym PAME stands for Participatory Assessment, Monitoring, and Evaluation. It is a Consulting Workshop Method that is focused on evaluation and learning. It is an opportunity for the stakeholders of a project to stop and reflect on the past in order to make decisions about the future.

PAME as an approach can be used in various ways and in various points throughout the project. PAME is a helpful tool in avoiding pending or potential crisis and can help people determine the cause of a problem and ways to remedy it.

In the final analysis, it is most effective in shedding an understanding of why certain projects are not working well.

The 4-Phase Approach of PAME

PAME is best conducted using a 4-phase approach.

  1. Planning Phase. The primary objective of the Planning Phase is to help participants understand what they are evaluating, why, and how they going to do it. The preparatory phase ensures that time is well spent on preparation and planning a Participatory Evaluation. Hence, this is the most extensive of the 4 phases as it establishes the basic framework of the evaluation.
  1. Data Collection. The second phase, Data Collection ensures that data necessary for analysis is gathered. This phase is most critical as delegated individuals must have a good understanding of what data is needed to ensure the correctness of data collected. This will also affect the analysis of data if the wrong data is gathered.
  1. Data Analysis. Data Analysis is the evaluation of data using analytical and statistical tools. At this stage, the Evaluation Team must be able to decide the best way to present results, the resources, and time available.
  1. Presentation and Action Plan. The 4th phase of PAME, this phase focuses on presenting initial results and developing a future action plan. It is in this final phase wherein the correctness of phase 2 and phase 3 is most emphasized. The success of the final phase is dependent on the quality of data collected and the analysis conducted.

The Iterative Learning Advantage of PAME: Why PAME?

In the final phase, the initial results are presented to a larger group. The larger group has an opportunity to contribute to further analysis. Implications of the results shall be discussed in terms of conclusions that can be drawn, the learnings that can be derived from the results, and most importantly, the different options available to address the emerging issues.

The insights can inspire groups to reconsider initial objectives. This forms part of the iterative learning process of PAME. When this process of discussion, evaluation, and analysis is done, the organization can expect to come up with a future action plan that is well crafted and thought about. With PAME, expect your future action plan to be most strategic and focused on addressing issues in the most effective and robust way.

Interested in gaining more understanding of the PAME workshop technique? You can learn more and download an editable PowerPoint about Consulting Workshop Series: PAME here on the Flevy documents marketplace.

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In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their Focus group picbusiness by 10 or 100 times. Tools and methods must be scaled up to ensure applicability to the widest possible audience globally.

The Consulting Workshop Series provides a good understanding of the 10 Methods of conducting Workshops that are custom designed to fit specific workshop objectives. Different methods are developed for the purpose of providing organizations the most appropriate tool necessary to support organizations to achieve their strategic goals and targets.

If it is the management’s goal to allow participants to question each other and to elaborate upon their answers, then the Focus Group is the perfect method to undertake.

Understanding the Focus Group as a Consulting Workshop Series Method

Focus Group is a Consulting Workshop Method that exposes different groups’ opinions on an issue and why these are held. It is a planned discussion among a small group of 4 to 12 stakeholders facilitated by a skilled moderator. It aims to expose different groups’ opinions on an issue and why they are held.

Conducting focus interviewing is effective in obtaining information about various people’s preferences ad values pertaining to a defined topic and why these are held by observing the structured discussion of an interactive group in a permissive, non-threatening environment.

Its application cuts across various agenda. It can gauge the nature and intensity of stakeholders’ concern and values about issues. It can obtain a snapshot of public opinion when time constraints or finances do not allow a full review or survey. Likewise, whenever there are proposals, it can be used to get detailed reaction and input from a stakeholder or client group. Additional information or modification may be gathered to develop the proposal further.

In an overall context, the Focus Group can be seen as a combination of a focused interview and a discussion group.

Starting a Focus Group in a Systematic Approach

Undertaking a Focus Group must be done in a systematic approach. While the method may be relatively simple, it is an effective tool in generating opinions in a more natural, social context.

  1. Pre-Focus Group Planning. This is most critical of the 3 phases as it sets the initial stages of planning the Focus Group. It is at this point where the direction and purpose of the Focus Group are determined and established. Sufficient time must be allocated for preparation and planning.
  1. Conducting of the Focus Group. Phase 2 is the main event – the Focus Group Discussion. It is in this phase wherein different groups’ opinions are exposed on an issue and explained why these are held. For narrow topics, Focus Groups normally last for an hour or two. But when the discussion is more policy-oriented, it can be organized into multiple sessions with each session not exceeding two hours.
  1.  Post-Focus Group. This is the final stage. The Post-Focus Group phase ensures that there is a proper analysis of results and that reports are properly developed. A most important element of the Post-Focus Group is the analysis. When the analysis is properly done, conclusive responses to topics raised can be done.

The Great Advantage

Is there a power differential existing within your organization? When the power differential between the participants and the decision-makers is great enough to discourage participation, the Focus Group is the best method to use.

It provides the security of a peer group. Furthermore, the method is particularly useful when one is interested in complex motivations and actions.

Interested in gaining more understanding of the Consulting Workshop Series: Focus Group? You can learn more and download an editable PowerPoint about Consulting Workshop Series: Focus Group here on the Flevy documents marketplace.

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In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their expert panel picbusiness by 10 or 100 times. Tools and methods must be scaled up to ensure applicability to the widest possible audience globally.

The Consulting Workshop Series provides a good understanding of the 10 methods of conducting Consulting Workshops that are custom designed to fit specific workshop objectives. Different methods are developed for the purpose of providing organizations the most appropriate tool necessary to support organizations to achieve their strategic goals and targets.

If it is the management’s goal to have specialized input and opinion undergo evaluation, then the Expert Panel is the perfect method to undertake. An Expert Panel is a consulting workshop method that synthesizes a variety of inputs on a specialized topic and produces recommendations

Understanding the Expert Panel as an Effective Consulting Workshop Method

An Expert Panel is an effective tool in clarifying complexities in organizational issues. The method uses a broad range of subject matter experts on various fields thus enhancing its effectiveness and depth.

Once, consultants have a good understanding of the Expert Panel, it can be used in various applications. An Expert Panel is effective in addressing appropriate issues that require highly technical knowledge and/or those that are highly complex. It is useful when a conflict exists that opinions are necessary to provide credibility and resolve these conflicts.

At times when there is a variety of opinions, an Expert Panel can provide a credible alternative opinion based on credible expertise. Most importantly, it is best used when there is a possibility of legal ramifications.

The Expert Panel and Its 3-Phase Approach

The Expert Panel is designed using a 3-phase approach.

  1. Preparation. The Preparation Phase is the most critical phase as it is the defining stage of the project. It ensures that there is a proper understanding of the project supported by a well-composed and technically qualified panel.
  1.  Conducting the Expert Panel. This is the main core of the event. This is where the Expert Panel is expected to investigate and study the topics assigned and set forth their conclusions and recommendations in written reports. A typical First Meeting Architecture is often composed of 6 sessions.
  1. Presentation of the Panel Report. The presentation of the Panel Report is the final phase which includes the issues, conclusions, and recommendations of the report. Upon completion of the report, it may be disseminated to appropriate persons and to the entire organization. However, prior to its dissemination, it is advisable to submit it initially for peer review for comments and further improvements.

When Quality Matters in Selecting the Expert Panel

The use of this method requires a careful selection of the members of your Expert Panel. Even prior to recruitment and selection, careful consideration should already be undertaken. One is the development of the Nomination Package. Next is having the right guidelines for proper selection. Most importantly, is understanding the 5 Key Elements of a Panel Profile.

The 5 key elements essential to the organization of your Expert Panel are Project Scope, Degree of Controversy, Technical Support, Uncertainties, and Disciplines. Each of these elements will guide consulting firms to have a well-composed and balanced profile of their Expert Panel.

As mentioned earlier, the Expert Panel is expected to investigate and study the topics assigned and set forth their conclusions and recommendations. Hence, diligence and thoughtful selection is needed to have an effective Expert Panel for the organization to achieve the results expected during the event.

Interested in gaining more understanding of the Consulting Workshop technique of the Expert Panel? You can learn more and download an editable PowerPoint about Consulting Workshop Series: Expert Panel here on the Flevy documents marketplace.

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Companies face increasing pressure from governments, competitors, and employees to play a leading role in addressing a wide array of CS sources of value pic2environmental, social, and governance issues in a company’s supply chain. It could range from climate change to obesity to human rights.

For the past 30 years, companies have responded by developing corporate social responsibility or sustainability initiatives to fulfill their contract with society by addressing these issues.

However, gathering the data needed to justify sustained, strategic investment in programs can be difficult.  Yet, without this information, executives and investors often see programs as separate from a company’s core business or unrelated to its shareholder value. While there are companies that have made progress tracking operational metrics or social indicators, they have difficulty linking such metrics and indicators to a real financial impact.

Needless to say, there are companies that are creating great value through environmental, social, and governance activities.  Increased sales, decreased costs, and reduced risks are being achieved.  Environmental, social, and governance programs can create value in many other ways. We just need to know where and how.

What is Corporate Social Responsibility

Corporate Social Responsibility (CSR) or sustainability initiatives are undertaken to fulfill contracts with society to respond to environmental issues. Environmental, social, and governance refer to a broader set of CSR Programs.

 Sustaining strategic investments in CSR Programs can be a challenge but there are already leading companies that are generating real value through environmental, social, and governance activities.

The Dynamic Ways of Creating Value

CSR Programs can create shareholder value. It is just important that companies must broaden their legitimacy in societies where they operate.

 

  1. Growth. As a source of value, Growth can be expressed in terms of New Markets, New Products, New Customers, Market Share, and Innovation. When this is created, it can deliver higher brand loyalty, reputation, and goodwill with stakeholders.
  1. Return on Invested Capital (ROIC). ROIC is generated when there is operational efficiency and workforce efficiency. When this is achieved, it can result in better workforce skills and increased productivity through participation in ESG activities.
  1. Risk Management. Risk Management is a source of value. It can be achieved when risk is lowered when compliance with regulatory requirements are achieved.  Public support is achieved and the ability of your company to secure consistent, long-term, and sustainable access to safe, high-quality raw materials and products are established.
  1. Management Excellence. Management Excellence can have an impact on leadership development, adaptability, and long-term strategic view. These are 3 key areas that investors consider most important when evaluating potential partnerships.  With Management Excellence, a value can be generated from these areas.

A Look at IBM: A Clear Example of CSR as a Source of Value

IBM has been recognized globally as one of the leading companies when it comes to Information Technology.  In creating new markets, IBM used Small and Medium Enterprise (SME) Toolkit to develop a track record with local stakeholders, including local governments and NGOs.  Free web-based resources on business management were provided to SMEs in developing economies. A total of 30 SME Toolkit sites were developed in 16 languages.

As a result of this initiative, IBM’s reputation and relationships in new markets improved.   Likewise, the relationship with companies that are potential customers was developed.  The strategic approach of IBM in creating markets through its CSR has provided IBM much value in creating and developing relationships which are essential in new markets.

Interested in gaining more understanding of sources of value to CSR programs? You can learn more and download an editable PowerPoint about Corporate Social Responsibility (CSR): Sources of Value here on the Flevy documents marketplace.

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In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their Citizens Jurybusiness by 10 or 100 times.  Tools and methods must be scaled up to ensure applicability to the widest possible audience globally.

The Consulting Workshop Series provides a good understanding of the 10 methods of conducting Workshops that are custom designed to fit specific workshop objectives.  Different methods are developed for the purpose of providing organizations the most appropriate tool necessary to support organizations to achieve their strategic goals and targets.

If it is the management’s goal to solicit informed input for policy decisions, then the Citizens Jury is the most appropriate method to undertake.

 Understanding the Citizens Jury Method

The Citizens Jury is one of the methods in the Consulting Workshop Series that derives a decision that is representative of average citizens who has been well informed on the issue.  It is most applicable when one or more alternatives to a problem need to be selected the various competing interests are arbitrated.

The Citizens Jury can lead to concrete action when this is directly linked to a decision making process.

The Citizens Jury Approach

 Making the necessary preparation is the initial step towards organizing a Citizens Jury. While it may not be the main event, it is most critical as it contributes highly to the successful conduct of the event.

  1. Preparation. The Preparation phase sets the groundwork for the effective conduct of the Citizens Jury Event. Each step in the Preparation is essential, extensive it may be. The Preparation includes recruitment of personnel and setting the tasks, jury selection, juror recruitment, establishing the charge, developing the agenda and selecting and recruiting the expert witnesses.
  2. Citizens Jury Event. This is the very core of the over-all undertaking – the Citizens Jury Event. It is the main event where deliberation and people’s participation in policy decision are undertaken. Facilitated by 2 moderators, the event is done in 3 stages – the Introductory Day, the Hearing Days, and the Deliberation. The Deliberation is the heart of the Citizens Jury Model.
  3. Follow-up. The Follow-up is the final phase of the Citizens Jury. It focuses on measuring the results of the event. It also ensures proper documentation and dissemination of the final output. This includes the evaluations, the final news conference, the debriefing, and the dissemination of the final report.

The preparation of the Citizens Jury is extensive. To ensure a systematic flow of the Citizens Jury, timelines are essential.  Timelines begin after a contract or agreement has been signed and funded for the conduct of the Citizens Jury. Being able to select the appropriate timeline in structuring the Citizens Jury can contribute much to its successful conduct.

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In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their delphi picbusiness by 10 or 100 times.  Tools and methods must be scaled up to ensure applicability to the widest possible audience globally.

The Consulting Workshop Series provides a good understanding of the 10 methods of conducting Workshops that are custom designed to fit specific workshop objectives.  Different methods are developed for the purpose of providing organizations the most appropriate tool necessary to support organizations to achieve their strategic goals and targets.

If it is the management’s goal to expose all opinions and options regarding a complex issue, then the Delphi Workshop Method is the perfect approach to undertake.  By using Delphi, organizations can gain the benefits of pooling and exchanging opinions to learn from other’s views.

Understanding Delphi as a Consulting Workshop Series Method

Delphi is a structured communication technique originally developed as a systematic interactive forecasting method that relies on a panel of experts. Its main objective is to expose all opinions and options regarding a complex issue.

Delphi is most effectively used in technology forecasting, as well as business forecasting such as sales of new products.  It is used in the implementation of multi-stakeholder approaches for participating policy-making.  It is also effective in patent participation identification and public policy issues such as economic trends, health, and education.

A dialectical process, it has been designed to provide the benefits of pooling and exchanging of opinions to learn from other’s views.

Discovering the Delphi Approach

 Delphi can be approached in 3 different angles. Depending on the objective of the activity, we can determine which is the most strategic way to approach Delphi.

  1. The Conventional Delphi. Called a pen and paper Delphi, it is aimed at a consensus of the most probable future by iteration. It has three main characteristics: the anonymity of the participants, the structuring of information flow, and regular feedback. These three key characteristics help participants focus on the issues at hand.
  2. The Policy Delphi. The Policy Delphi is a tool for analysis of policy issues. It is employed to generate the strongest possible opposing views on the potential resolutions of a major issue. Generating a consensus is not its primary objective and survey questionnaires are given greater emphasis.
  3. The Delphi Conference. A Group Delphi, it allows for more discussions and debate. In the Delphi Conference, participants forego anonymity. Time constraints may require a fixed number of cycles and consensus can be increased from one to two rounds of voting.  The Delphi Conference often takes less time than the traditional Delphi.

In undertaking the Conventional Delphi, the Policy Delphi, and the Delphi Conference, organizations must be keen on following the right procedure in undertaking any of these Delphi.  Because of its different approaches, the steps that are undertaken also varies. Taking the right step is necessary for better understanding and clarity of flow, as well as optimizing the use of Delphi in achieving the appropriate results at the end of the activity.

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